Got a question?
Frequently Asked Questions
Below you will find a collection of questions and answers about our Gordon Heated Towel Warmers. If you still can’t find the answer you’re looking for give us a call at 03 7018 1540 or email email@example.com.
How much does Gordon cost to run?
Gordon uses 200 watts (Double Gordon 400watts), so low power consumption compared to other heated towel rails, and the cost will vary depending on how much you pay per kWh for electricity.
For example: if you are paying 30c per kWh and Gordon is using 1/5th of this, the cost to run Gordon is around 5-6c per hour (10-12c for Double Gordon).
The real cost saving in using Gordon compared to other heated towel rails is that Gordon warms and dries towels in a flash so you only need it on for 1/3rd of the time of a traditional heated towel ladder.
How is Gordon controlled/turned on and off?
When your electrician installs Gordon, they will need to wire the towel warmer back to a control switch. The switch can be a simple standard on/off switch on the wall, or the most efficient method of control is a timer switch.
There are quite a lot of timer switch options on the market but we suggest Clipsal Push Button Smart Switches as these are easy to setup and are programmable via a simple phone app.
What stops the towels sliding off?
It’s all in the clever design. Each of the fins has a depth of 90mm which gives plenty of surface area to hang each towel at its horizontal mid-point. There’s also the non slip powder-coated textured finish to add some extra grip!
What is Gordon's power supply?
Gordon can be hardwired to an on/off switch, timer switch or wired to a 240v plug.
When your electrician installs Gordon, your electrician can either wire the unit to be controlled by a standard on/off switch, timer switch or 240v plug.
Many of our customers find the more efficient way to control Gordon is to have a timer that comes on 2 or 3 hours before using the towels (to ensure they are lovely and warm) and timed to go off 2 or 3 hours after using the towels (to ensure they are completely dry).
Will Gordon heat my bathroom?
Gordon’s primary function is to warm and dry your towels very quickly and efficiently. The unit will give add some additional heat output, however, we don’t suggest you rely on it as a main heat source.
Where can Gordon be placed in the bathroom?
Gordon is IP44 suitable for bathroom Zone 2. This means Gordon should be installed a minimum of 600mm away from a bath, shower, or vanity. Always follow the advice from your electrician.
Can I see Gordon in person before buying?
Yes! You can find all our showroom locations here.
Will Gordon discolour my towels?
No. Gordon’s powder coated finish is a super tough dry pigmented polyester powder. The coating process uses an electric charge that causes the dry powder to fuse to the surface of the metal. This is then baked in a curing oven to achieve a smooth coating that creates a hard finish, much thicker and tougher than conventional paint providing a layer of protection against corrosion, scratches/chipping and fading.
The pigment can’t transfer because it’s in the plastic itself, not like a dye or ink.
Can Gordon be installed on any wall material?
Yes, Gordon’s safe operating temperature and easy wall mounted bracket system means it can be installed on most wall materials such as plaster, timber panel, tiles and MDF.
Where is Gordon made?
All our products are made in the UK (Birmingham) using only the best European designed and made components. Our manufacturers are a skilled team dedicated to creating products built to both be highly effective and made to last, giving you the customer many years of enjoyment and good service.
Can I get a sample of the finishes?
Yes! Just email us at firstname.lastname@example.org and we'll send you a sample.
Do you ship to New Zealand?
Yes we do. Just select NZ as your country at checkout to view the shipping costs.
Please contact us if you’re interested in delivery to another country at email@example.com.