In general allow 2-3hrs for towels to dry. Keep in mind drying time varies depending on towel size, thickness, and how wet the towel is.

No! Gordon uses 200 watts, so very low power consumption compared to other heated towel rails, and the cost will vary depending on how much you pay per kWh for electricity. 

For example: if you are paying 30c per kWh and Gordon is using 1/5th of this (200w), the cost to run Gordon is around 5-6c per hour.

The real cost saving in using Gordon compared to other heated towel rails is that Gordon warms and dries towels in a flash so you only need it on for 1/3rd of the time of a traditional heated towel ladder.

It’s all in the clever design. Each of the fins has a depth of 90mm which gives plenty of surface area to hang each towel at its horizontal mid-point. There’s also the non slip powder-coated textured finish to add some extra grip!

Gordon’s primary function is to warm and dry your towels very quickly and efficiently. The unit will give add some additional heat output, however, we don’t suggest you rely on it as a main heat source.

No. Gordon’s powder coated finish is a super tough dry pigmented polyester powder. The coating process uses an electric charge that causes the dry powder to fuse to the surface of the metal. This is then baked in a curing oven to achieve a smooth coating that creates a hard finish, much thicker and tougher than conventional paint providing a layer of protection against corrosion, scratches/chipping and fading.

The pigment can’t transfer because it’s in the coating itself, not like a dye or ink. 

All our products are made in the UK (Birmingham) using only the best European designed and made components. Our manufacturers are a skilled team dedicated to creating products built to both be highly effective and made to last, giving you the customer many years of enjoyment and good service.

Yes. Our towel warmers have one electrical heat coil element mat that provides all the heat output. If the heat mat fails it can be easily replaced to enable many continued years of service. Replacement heat mats can be ordered from our online store now.

Yes! Order the Gordon Colour Sample 4 pack online and you'll receive a discount code to redeem the cost when you place your order

Yes! Many people choose to 'stack' multiple Heated Towel Rails next to each other to expand capacity. We suggest leaving a slight gap between each unit so you can still utilise the end fins as towel space.

When your electrician installs Gordon, they will need to wire the towel warmer back to a control switch. The switch can be a simple standard on/off switch on the wall, or the most efficient method of control is a timer switch. 

There are quite a lot of timer switch options on the market but we suggest Clipsal Push Button Smart Switches or the Infinite Automation Smart Switch as these are easy to setup and are programmable via a simple phone app

Gordon can be hardwired to an on/off switch, timer switch or wired to a 240v plug.

When your electrician installs Gordon, your electrician can either wire the unit to be controlled by a standard on/off switch, timer switch or 240v plug. 

Many of our customers find the more efficient way to control Gordon is to have a timer that comes on 2 or 3 hours before using the towels (to ensure they are lovely and warm) and timed to go off 2 or 3 hours after using the towels (to ensure they are completely dry).

The Clipsal app programmable switch is: Clipsal Iconic Wiser Switch 41E10PBSWM-VW. The manual programmable timer switch is: Cabac routine timer switch.

Gordon is IP44 rated for bathroom Zone 2. This means Gordon should be installed a minimum of 600mm away from a bath, shower, or vanity. Always follow the advice from your electrician.

Yes, Gordon’s safe operating temperature and easy wall mounted bracket system means it can be installed on most wall materials such as plaster, timber panel, tiles and MDF and more.

You can find a full rundown of installation and downloadable guides via our installation guides page.

There are no user serviceable parts on the towel rail, but it is a good idea to keep it looking clean to extend longevity.

The powder coated finish on your towel rail can be maintained by occasionally wiping over with a damp cloth and lightly finishing with a soft dry cloth. This should only be carried out when the rail is cold and not in use.

Do not use abrasive cleaning powders as this could damage the surface finish, and avoid harsh chemical cleaners, solvents or petroleum-based cleaning products as these can damage the coating and therefore reduce its service life.

Essential oils, especially those containing eucalyptus, may harm the powder coated surface – it is recommended that these are kept away from your towel rail.

Eskimo Heat offers Free Shipping on all orders throughout Australia and New Zealand when ordering on this website.

We use Direct Freight Express and dispatch from our Melbourne-based warehouse. Usual delivery times are 1-3 business days for most areas. 3-5 business days for Perth and other regional areas.

See our full shipping policy here.

We offer change of mind returns within 14 days of purchase, and we also offer a 3-year warranty from the date of delivery. To see more information on warranties and returns, read our full returns policy here.

We strive to provide products that work well for life. Whilst we undergo strict quality control and testing, occasionally some units may not operate to standard. If you feel your product is faulty, please contact us at hello@eskimoheat.com.au with your name, order number, and description of the fault, and we'll get you a replacement heat mat or full unit replacement as soon as possible.

If your unit is damaged during shipping, please contact us at hello@eskimoheat.com.au with your name, order number, and photos of damages, and we'll work with you to get you a replacement as soon as possible.

Yes! We have multiple showroom locations across Australia, and we also sell sample packs on our accessories page.

Yes we do. Just select NZ as your country at checkout to view the shipping costs.

Please contact us if you’re interested in delivery to another country at hello@eskimoheat.com.au.